I’m developing this website myself to showcase my skills in a dynamic logbook of my career achievements. I have over 20 years of experience in customer service and this is a facet I am very passionate about. Along the way, I obtained a Degree in Marketing and Digital Communication which is an area of expertise I accidentally fell in to based on my want to understand more about CX and UX. Those acronyms didn’t exist when I embarked on this journey.

I have an array of skills that include photography, videography & editing, writing with finesse, project management, relationship building, event planning, administration to the power of infinity, and so much more.

My goal is to become an expert in CX & UX while helping small to medium businesses grow.

 

Skills

MARKETING
Branding Guideline
Business Plan
Client surveys & reports
Customer journey map
Email Marketing
Event Plan & Runsheet
Marketing Plan
Persona development
Social Media Calendar
DIGITAL CONTENT
Articles for website
Google & AdWords
Graphics
Mobile Apps
Photography & Video
Product descriptions
Remarketing on other websites
Social Media
Website development
WEBSITE
E-Commmerce
Planning your website
Setting up a blog
Web customer journey map
Website changes or upgrades
Website analytics
Website hosting
Wordpress
PHOTOS or VIDEOS
Family portraits
Pet pics
Prints for your wall
Product footage
Professional headshots
Real estate pics & video
EVENTS
Celebrations – weddings/birthdays
Conferences
Corporate Open Days
Seminars – from planning to followup
Staff meetings and functions
Tradeshow representation
MERCHANDISE
Brochures & posters
Canvas & photo art
Custom candles
Custom keyrings
Promo merchandise
Uniform branding
VENDOR LIAISON
Events
Graphic Designers
Media
Printers
Video Production
Web Developers
PROGRAMS
CRMs – Hubspot & Salesforce
Microsoft – Word, Excel, PowerPoint
Adobe – Photoshop, Premier Pro,
Acrobat, Dreamweaver
Website – WordPress, Wix, html, css
Google – AdWords, Analytics
RELATIONSHIPS
Customer Service
Event representation
Media
Network associations
Phone acumen
Social Media engagement

ABOUT ME  |  MY EDUCATION  | MY EMPLOYMENT